Supervisor
- What Is The Typical Supervisor Menu Layout?
- How Can A Supervisor View And Filter The Call Log Queue Accordingly?
- How Can A Supervisor Search, Listen To, And Download Voice Recordings By Account Number?
- How Can The IVR Be Set Up And Updated To Support Multiple Or English Versions?
- Can The Supervisor Manage The Agent Survey For Customers After The Call Ends?
- Can The Supervisor Modify The Wrap-up Code?
- How Can A Supervisor Get The Agent Status?