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You can return products to Carnival Internet Limited with proof of purchase. You are responsible for return costs and product safety until Carnival Internet Limited receives them. Use a recorded or signed-for postal service and keep proof of postage.

If you started services during the cancellation period, you are still responsible for service charges incurred until the cancellation date. Carnival Internet Limited aims to contact you within 5 working days after receiving your cancellation form. If not, call us.