When will I move to Carnival Internet?
We will let you know 30 days before the move to Carnival Internet, and Carnival Internet will contact you immediately afterwards to let you know the transition was successful.
Will my account number stay the same?
Once your account has been transferred to Carnival Internet, they will write to you to let you know your new account number.
Will my existing equipment work?
Yes, your router that use today will continue to work as normal.
Will my phone number change?
No.
Who should I speak to for help with my account?
Unless you’ve been told by Carnival Internet that your account has been transferred, please continue to contact Neatley as you normally would.
Will my broadband / phone price or package change?
Neatley will not be making any changes to your pricing or package. Once you move to Carnival Internet, there may be slight differences to your package, however, the price you pay for your services will be no higher than it was with Neatley.
If I’ve got an ongoing complaint, can Carnival Internet take it over?
Any complaint that hasn’t been resolved at the time of your transfer will be passed over to Carnival Internet.
Will my direct debit stay the same?
Your direct debit will be with Carnival Internet once you move over and they will provide all the relevant details once you’ve successfully transitioned.
Will my Terms and Conditions change when I move to Carnival Internet?
Yes, you will move onto Carnival Internet’s Terms and Conditions. Carnival Internet will contact you 30 days before the transition with all the details.
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