Hi, how can we help?

Once you have confirmed that you wish to cancel your Carnvial Internet, our team will contact you to arrange the router return.

Not sure how to cancel your Carnival Internet? Click Here to find our more.

Once our team have reached out, we will send you a jiffy bag to pack the router, along with all accessories, like power and ethernet cables.

If you still have your original box, please include it.

Our delivery partner will collect the package with a pre-printed return label - just hand it over to the driver, and we'll take care of the rest. If they can't pick it up the first time, they'll try again.

Once the router is back with us, we will let you know!