This legally binding agreement outlines the terms and conditions for the services provided. It specifies a minimum contract period and warns of potential →Early Disconnection Fees if canceled prematurely or upon moving outside Audra Solutions Limited Network areas. Users are advised to check service availability via a post code checker and consider 10 working days rolling contracts for potential relocation.

Audra Solutions Limited provide services to UK residents aged 18 or over. Services are liable on survey results, regional differences, credit checks, and status. Prices are VAT-inclusive. The Privacy Policy, while not part of this agreement, outlines personal information use, disclosure, and opt-out procedures for special offers and rewards. For more details, visit the provided link on the site.

1. Cancellation Right

You have the right to cancel your contract with Audra Solutions Limited within 10 working days of receiving your products, with no need to provide a reason. The 10 working days period begins when you get the products or the last product in case of multiple items purchased together. To cancel, you can call Audra Solutions Limited at +442074863072, or send a cancellation form to Audra Solutions Limited, 335 City Road, London, United Kingdom, EC1V 1LJ. You can speak regarding this to our team on +442074863072 anytime on weekdays.

2. Cancellation Consequences

If you cancel, Audra Solutions Limited will refund all payments, including delivery costs (except for non-standard delivery). However, if the products are damaged due to unnecessary handling, they may deduct a portion of the refund to cover the loss in value.

Audra Solutions Limited will refund you within 10 working days of receiving the returned products, you providing evidence of the return, or being informed about your decision to cancel (whichever is earlier). You are only responsible for any decrease in product value resulting from handling beyond what's necessary to determine their nature and functionality.

3. Cancelled Product Return

You can return products to Audra Solutions Limited with proof of purchase. You are responsible for return costs and product safety until Audra Solutions Limited receives them. Use a recorded or signed-for postal service and keep proof of postage. If you do return the equipment to us within 60 days of your services being ended, you will be refunded via a bill credit on your next available bill.

If you started services during the cancellation period, you are still responsible for service charges incurred until the cancellation date. Audra Solutions Limited aims to contact you within 5 working days after receiving your cancellation form. If not, call us at +442074863072.

4. Important Information - Hub power requirement

Please always keep your router plugged in and switched on. If you have devices connected to your broadband line (e.g., security / personal alarms / health monitors), these will not work during an outage.

5. Guaranteed Standards of Performance

Please refer to our → Guaranteed Standards of Performance  to ensure that you receive what you paid for.

6. Cancellation Form

  Please download →Cancellation Form to apply for cancellation