(Carnival is a trading name of AUDRA SOLUTIONS LIMITED).
All prices accurate as of January 2026 and are shown inclusive of VAT.
|
Plan, Minimum Term
|
One off, up front charge
|
Monthly recurring charge during minimum term
|
Price on monthly rolling plan after minimum term
|
|
Shield 100, 12 months
|
£9.95
|
£35
|
£37
|
|
Shield 500, 12 months
|
£9.95
|
£40
|
£42
|
|
Shield 900, 12 months
|
£9.95
|
£45
|
£47
|
|
Shield 100, 24 months
|
£9.95
|
£30
|
£35
|
|
Shield 500, 24 months
|
£9.95
|
£35
|
£40
|
|
Shield 900, 24 months
|
£9.95
|
£40
|
£45
|
|
Mesh 100, 12 months
|
£9.95
|
£44
|
£46
|
|
Mesh 500, 12 months
|
£9.95
|
£49
|
£51
|
|
Mesh 900, 12 months
|
£9.95
|
£54
|
£56
|
|
Mesh 100, 24 months
|
£9.95
|
£41
|
£47
|
|
Mesh 500, 24 months
|
£9.95
|
£46
|
£52
|
|
Mesh 900, 24 months
|
£9.95
|
£51
|
£56
|
|
Device, minimum term
|
One off, up front charge
|
Monthly recurring charge
|
|
Each extra eero 6+, 24 months
|
£10
|
£5
|
|
Each extra eero 7, 24 months
|
£10
|
£7
|
Maximum limit of 4 eero devices per customer
|
Charge type
|
All routers
|
|
Damaged equipment fee
|
£150
|
| Non-return equipment fee | £150 |
|
Charge type
|
If cancelled within 12 months
|
If cancelled between 12–24 months
|
|
Customer cancellation charges
|
£80
|
£50
|
|
Charge Type
|
Charge
|
|
Missed engineer visit(s)
|
£70
|
|
ONT Replacement Charge
|
£40
|
|
Premium install
|
£160
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