How do I update my direct debit details?

Updated on 01 Apr, 2025

To update your direct debit details, follow these steps in the self-care portal:

  1. Log into your Carnival Internet self-care portal.
  2. Go to the 'My Account' section.
  3. Select ‘Direct Debit Information’ and click on ‘Sent OTP' (This is a one time passcode to your email address)
  4. Enter this passcode into the boxes
  5. Enter your new account details and save the changes.

If you encounter any issues or need further assistance, please don’t hesitate to contact us at support@carnivalinternet.co.uk

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