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FAQ
Switching

Switching

What happens if something goes wrong when switching to Carnival Internet?
How do I switch to Carnival Internet?
What is One Touch Switching (OTS)?
Why was One Touch Switching introduced?
Is One Touch Switching mandatory?
How does the OTS process work?
What details do I need to provide to switch?
Can I keep my landline phone number when switching?
Will I receive a confirmation from my current provider?
What happens if there is an issue with the switch?
How will I know when my new service is live?
Can I choose my switch-over date?
How long does the switching process take?
Is switching free? Will my bill change?
Do I need to cancel my current broadband service?
Will there be any downtime during the switch?
Can I switch back to my old provider if I change my mind?
Who should I contact if I have questions about my switch?
Where can I find my current broadband account details?
Why do you need my phone number?
Changed your mind