Hi, how can we help?

1. Go Subscriber Info

2. A list of every subscriber, including their customer ID, username (which will match their customer ID if they created their account on the official website where the product or service is being sold), city, contact information, email address, owner (partner or not), and client type (data can be exported in.csv format if needed). Click View  to go Customer's Lifecycle Management page of an existing subscriber.

3. The Ticket section displays the current customer's ticket history. The following fields are displayed: id, subject, complaint type, queue, assigned state, priority, and assigned to.
Click New Ticket.
 

4. Under Create form, enter the complaint type (e.g., slow speed), queue (e.g., provision), and priority (e.g., medium). Ticket state (e.g., open, closed, or in progress), Last Contact Customer Email, Cc, Bcc, Assigned To (to whom the ticket email will be sent under the specified queue), Subject (ticket email subject), and text (ticket email text).
Click Submit