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The First contact resolution refers to tickets that are solved on the first contact with a support agent or service desk staff. Our goal should be to increase your number of first-contact resolutions because this means customers get an answer quickly and painlessly, improving their customer experience. At the same time, resolving tickets on the first try can improve your efficiency because fewer agents have to touch the ticket. This makes it a good performance metric to target for improvement. Here we have 2 types of presentation-
1. Graphical Presentation:
This part of the report offers Datewise percentage of ticket closed on first contact, including metrics such as ticket count, ticket solved by first contact and percentage of ticket solved by first contact.

2. Tabular Presentation:
This section presents the a tabular form with details of graphical view e.g. ticket date, ticket count,ticket solved by first contact and percentage of ticket solved by first contact.
If necessary, each presentation can be exported in various formats including .csv, .xlsx, .json, and .png by utilizing the Download full results button. This functionality enables users to access and utilize the data in their preferred format for further analysis or documentation purposes.