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The Support Agent Performance Report provided us with an agent-specific analysis of closed tickets, responses received, excellent ratings, average rating counts and poor rating counts. Here are our two presentation formats-
1. Graphical Presentation:
This section of the report shows the amount of closed tickets, responses received, excellent ratings,average rating and terrible ratings for each agent.

2. Tabular Presentation:
This part presents data in a tabular style with a graphical representation, including the agent's name, ticket month, ticket date, closed ticket count, response received, excellent rating count, terrible rating count, average rating count, monthly working hour, and ticket hour.
If necessary, each presentation can be exported in various formats including .csv, .xlsx, .json, and .png by utilizing the Download full results button. This functionality enables users to access and utilize the data in their preferred format for further analysis or documentation purposes.