Ticket System / What Is Support Tickets Opened Vs Solved Report?

Updated on 04 Mar, 2024

The Support Tickets Opened vs Solved Report allowed us to notify you of a service delivery issue or other disturbance that required action. Here are our two presenting formats-
1. Graphical Presentation:
This component of the report provides the number of open, closed, in-progress, and total tickets for each ticket day.

2. Tabular Presentation:
This section shows data in a tabular format with a graphical perspective, including ticket day, month, year, date, open ticket count, closed ticket count, in-progress ticket count, and total ticket count.
If necessary, each presentation can be exported in various formats including .csv, .xlsx, .json, and .png by utilizing the Download full results button. This functionality enables users to access and utilize the data in their preferred format for further analysis or documentation purposes.

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