The Ticket Distribution By Queue Wise Report allowed us to obtain a queue-specific analysis of open ticket count, closed ticket count, in-progress ticket count, open ticket high aging count, and closed ticket high aging count. Here's our two presenting formats-
1. Graphical Presentation:
This component of the report displays the number of open tickets, closed tickets, in-progress tickets, open tickets with high aging, and closed tickets with high aging for each ticket queue.
2. Tabular Presentation:
This section displays data in a tabular format with a graphical representation, including ticket date, queue, ticket day, ticket month, ticket year, open ticket count, closed ticket count, in process ticket count, open ticket high aging count, and closed ticket high aging count.
If necessary, each presentation can be exported in various formats including .csv, .xlsx, .json, and .png by utilizing the Download full results button. This functionality enables users to access and utilize the data in their preferred format for further analysis or documentation purposes.
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