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Definition:The Backlogs and Predicted Backlogs Report enabled us to discover capacity and areas for improvement in terms of helpdesk efficiency.

Objective:To identify capacity and betterment area regarding helpdesk streamline

1. Go Ticket Reports> Backlogs and predicted backlogs
2. A list of week of a year(e.g., Week-9) will be generated, comprising Open Ticket(in count),Closed Ticket(in count) and Pending Ticket(in count). A graphical depiction is provided directly below the list.  

3. Click Export to export report in.csv format if necessary with all pages or, current page and selected rows

4. Click Action> Download to export a report in.csv format if necessary with current list

5. Click Action> Email to get Report Emailing Settings. Enter your email address and time settings (now, recurring, or scheduled). If Recurring is set, the time of recursion must be fixed, such as every day or 7 days. If Custom Date is set, enter the date and time from which the email will be sent.