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Definition:The Ticket Volume By Support Channel Report provides the ticket count for each support channel.

Objective: To track and analyze channel usage to optimize support team efficiency, improve the quality of resolutions, and identify areas where staffing adjustments, training, or hiring may be needed to meet customer or internal help desk demands.

1. Go Ticket Reports> Support Tickets Opened Vs Solved
2. A list of ticket amounts by date will be generated, containing the Ticket Date (in ISO 8601 date format), Email (count), Phone (count), SMS (count), Web (count), and Total (count).A graphical depiction is provided directly below the list.

3. Click Export to export report in.csv format if necessary with all pages or, current page and selected rows

4. Click Action> Download to export a report in.csv format if necessary with current list

5. Click Action> Email to get Report Emailing Settings. Enter your email address and time settings (now, recurring, or scheduled). If Recurring is set, the time of recursion must be fixed, such as every day or 7 days. If Custom Date is set, enter the date and time from which the email will be sent.