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Definition:The Average Call Time Report shows the average amount of time the sales representatives spend on the calls.

Objective:Reveals the average time that the sales representatives spends on the calls.

1. Go Report> Average Call Time Report
2.A list of sales representatives will be created, which will comprise the date(in ISO 8601 date format), month, year, sales representative name, number of calls, and average call time in minutes.

3. Click Export to export report in.csv format if necessary with all pages or, current page and selected rows

4. Click Action> Download to export a report in.csv format if necessary with current list

5. Click Action> Email to get Report Emailing Settings. Enter your email address and time settings (now, recurring, or scheduled). If Recurring is set, the time of recursion must be fixed, such as every day or 7 days. If Custom Date is set, enter the date and time from which the email will be sent.