Ticket System / How To Get Support Tickets Opened Vs Solved Report?

Updated on 19 May, 2024

Definition:Support Tickets Opened Vs Solved Report displays the trend lines of tickets opened and solved over a specific time period.

Objective: To alert you to a service delivery issue or other disruption that needs attention

1. Go Ticket Reports> Support Tickets Opened Vs Solved
2. A list of ticket amounts by date will be created, including the Date (in ISO 8601 date format), Open Ticket (count), Closed Ticket (count), In Progress Ticket (count), and Total Ticket(count). A graphical representation of it is provided immediately below the list.

3. Click Export to export report in.csv format if necessary with all pages or, current page and selected rows

4. Click Action> Download to export a report in.csv format if necessary with current list

5. Click Action> Email to get Report Emailing Settings. Enter your email address and time settings (now, recurring, or scheduled). If Recurring is set, the time of recursion must be fixed, such as every day or 7 days. If Custom Date is set, enter the date and time from which the email will be sent.

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