How do I change my order or delivery details?

Updated on 14 Jan, 2025

Changing your order or delivery details for your ISP broadband service typically involves contacting your ISP directly. Here's a general guide:

1. Contact Your ISP:

  • Phone: Call the customer service number on your bill or website.
  • Website: Log in to your online account and look for a "Change Service" or "Modify Order" section.
  • Live Chat: Use the live chat feature on their website.

2. Provide Information:

  • Account Number: Be ready to provide your account number for verification.
  • Details to Change: Explain the changes you need (e.g., new address, delivery date, etc.).

3. Follow Instructions:

  • The representative will guide you through the process and may need additional information.
  • Be prepared to provide any necessary documentation (e.g., proof of address).

4. Confirm Changes:

  • Verify the changes with the representative before finalizing.

5. Note Potential Fees:

  • Be aware that some changes, such as address changes, may incur fees.

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