How do I make a complaint about an engineer?

Updated on 01 Apr, 2025

Carnival Internet is provided over the Openreach Network. While we are your service provider, you will need to make a complaint directly to Openreach regarding their engineer.

Types of complaints that they can deal with are:

  1. Poor attitude or behaviour of the engineer
  2. Leaving a mess or causing damage during installation

To make a complaint please go to : https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

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