Hi, how can we help?

At Carnival Internet, we strive to make your transition to our services as easy as possible. Here is what you can expect during the installation process.

If you already have an FTTP line installed to the premise, then we may be able to activate your service without an engineer’s visit. If this is the case, then you will be advised of this through emails and confirmation from Openreach (the infrastructure provider)

If this is true for you, then once you receive your confirmation email / SMS to say your like has been activated. Just follow the instructions on the router to get your swanky new Carnival Broadband set up!

If you do not have a ONT (Optical Network Terminal) which is the fancy new box that your FTTP line will be connected to. An engineer visit is required to your premise, you will be advised of this through emails and confirmation from Openreach (the infrastructure provider) including the specific date of the appointment and AM /PM time slot.