Knowledge Bank

Are The System Setup, Agent, And Supervisor Menus Visible In The Admin Interface?

Updated on 25 Nov, 2024

The Administrator interface provides complete access to all navigation menus, including agent and supervisor options, as well as system configuration. This role encompasses the following features and modules:

NOTE: The Agent role is responsible for handling calls, interacting with leads or customers, and updating dispositions. To facilitate these tasks, agents are provided with a distinct interface tailored to their activities and responsibilities. In contrast, Supervisors have access to operational and monitoring tools, allowing them to oversee campaign performance and agent activities. However, they do not have access to system-wide configurations or advanced administrative settings.

Menu	Submenu
Reports	Real-Time Reports Agent Reports Inbound and Outbound Reports Time Clock Reports Other Reports and Links
Users	Show Users Add a New User Copy User Search for a User User Stats User Status Time Sheet
Campaign	Campaign Main Statuses HotKeys Lead Recycle Auto-Alt Dial Last Mix Pause Codes Presets AC-CID i.e., Area Code Caller ID
Lists	Show Lists Add a New List Search for a Lead Add a New Lead Add/Delete DNC Number i.e., Do Not Call Load New Leads
Scripts	Show Scripts Add a New Script
Filter	Show Filters Add a New Filter
Inbound	Show In-Groups Add a New In-Group Copy In-Group Show Chat Groups Add a New Chat Group Copy Chat Group Show DIDs i.e., Direct Inward Dialing Add a New DID Copy DID Show Call Menus Add a New Call Menu Copy Call Menu Filter Phone Groups Add Filter Phone Group Add/Delete FPG Number i.e., Filter Phone Group
User Groups	Show User Groups Add a New User Group Group Hourly Report Bulk Group Change
Remote Agents	Show Remote Agents Add New Remote Agents Show Extension Groups Add Extension Group
Admin	Call Times Shifts Phones Templates Carriers Servers Conferences System Settings Agent Screen Labels Screen Colors System Statuses Status Groups CID Groups Voicemail Audio Store Music On Hold VM Message Groups i.e., VoiceMail Settings Containers Queue Groups

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Are The System Setup, Agent, And Supervisor Menus Visible In The Admin Interface?

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