Administration
- How Does The Wallboard Display Real-time Statistics And Agent Activity?
- Are The System Setup, Agent, And Supervisor Menus Visible In The Admin Interface?
- How Can Users Be Created And Maintained Within The System?
- How Can The User Listing And Audit Trail Be Viewed And Downloaded?
- How Can Roles Be Maintained And Assigned Effectively?
- How Can Telephone, Extension, And Line Setups Be Managed?
- How Can Overall System Activity, Including The Activity Log, Be Monitored And Viewed?
- How Can You Create A New User By Copying An Existing User?
- How To Search For An Existing User?
- How To View User Statistics For An Existing User?
- How To View User Status For An Existing User?
- How To View Timesheet For An Existing User?
- What Are The Steps For Redirecting A Call To A Pre-recorded Survey?