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Here are the processes for an agent to examine consumer information when answering a call:

1. Log in as an agent.
2. When a call is connected, the system immediately shows the customer's prerecorded information in the lead information panel. The display fields include the following:

• Title (e.g., Mr.)
• First Name (e.g., Donald)
• Middle name. (e.g., John)
• Last Name. (e.g., Trump)
• Address Line 1 (e.g., 16 Harborough Ave)
• Address Line 2. (e.g., Sidcup)
• Address Line 3
• City. (e.g., London)
• State
• Postcode. (e.g., DA15 8HP)
• Province
• Vendor ID: This is populated from the fronter.
• Gender
• Phone: Based on incoming phone number.
• Dial Code (e.g., 1 for US) 
• Alternate Phone
• Show: Based on the call group.
• Email (e.g., [email protected])
• Comment

3. If a CRM is linked to the system, customer information is pulled from it.