Agent
- How Can An Agent View Customer Details While Answering A Call?
- How Can An Agent Update His Availability Status?
- Is The Agent Able To Wrap Up A Call And Edit A Call Category? Describe
- Are You Able To Playback All Recordings Based On The Account Number And From The Recording Pool?
- How Can An Agent View And Filter The Call Log Queue Accordingly?
- How To Get The Export Calls Report?