Hi, how can we help?

Yes, the agent is able to wrap up a call.

→How to Modify a Call Disposition Category That Already Exists:
1. Navigate to Admin.

2. From the list of choices, choose System Statuses.
3. A list of call disposition categories will be shown on the Statuses Within This System page.

4. Edit and then click the Modify button next to a particular status to make changes to it.

→ How to Include a New Category for Call Disposition:
1. Scroll down to the Add New System Status section on the Statuses Within This System page (Step 3 above).

2. Complete the following sections:

• Status
• Description
• Selectability (Y/N)
• Human Response (Y/N)
• Sale (Y/N)
• Customer Contact (Y/N)
• DNC i.e., Do Not Call ( Y/N)
• Completed (Y/N)
• Unworkable (Y/N)
• Not interested (Y/N)
• Callback (Y/N)
• Answering Machine (Y/N)
• Category (UNDEFINED is the default category)

3. To preserve the new call disposition category, click Add