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Steps to view call logs and customer information:  

1. Click on the VIEW CALL LOG hyperlink.

2. The AGENT CALL LOG will be displayed with the following attributes:  

• DATE/TIME: Timestamp of the call (in ISO-8601 format).
• LENGTH: Duration of the call.
• STATUS: Call response status.
• PHONE: Phone number of the call.
• FULL NAME: Name of the caller.
• CAMPAIGN: Campaign under which the call was retrieved.
• IN/OUT: Indicates whether the call is inbound.
• ALT: Alternate contact number.
• HANGUP: Indicates the point of call termination.  

3. Click on the INFO hyperlink.

4. The Customer Information page will display the following details:  

• Status: Call response status.
• Vendor ID: Unique identifier for the vendor.
• List ID: Identifier for the associated list.
• Timezone: GMT-based timezone (positive or negative value).
• Reset Code: Specific reset code, if applicable.
• Dial Code: Dialing code for the region.
• Phone: Caller’s phone number.
• Title: Title of the caller (e.g., Mr., Ms.).
• First: First name of the caller.
• MI: Middle initial.
• Last: Last name of the caller.
• Address1: First line of the address.
• Address2: Second line of the address.
• Address3: Third line of the address.
• City: City of the caller.
• State: State of the caller.
• Province: Province of the caller.
• PostCode: Postal code.
• Country: Country of the caller.
• Gender: Gender of the caller.
• Alt. Phone: Alternate phone number
• Email: Email address of the caller.
• Show: Displayed receiver group. 
• Comments: Comments related to the call.
• Called Count: Total number of calls made from the source.
• Last Call: Details of the most recent call.