Telephony Essentials
- How To Configure Call Queueing And Hold Music?
- How To Upload Files To Audio Store?
- How To Configure A Call Menu/ IVR?
- How To Configure A Call Time?
- How To Configure A State Call Time?
- How To Configure A Music On Hold?
- How To Configure Automatic Call Distribution?
- What Are The Steps To Wrap Up A Call?
- How To Retrieve Call Logs From The Agent Interface?
- How To Identify A Caller From An Incoming Call Pop-Up?
- How To Retrieve Call Recordings?