How Do I Cancel My Customer Contract?

Updated on 26 May, 2024

1. From the dashboard, click Package.

 

2. The current package's average download and upload speeds will be displayed, along with the account holder name, current package(generally download speed in Mbps), contract start date(in ISO 8601 format), contact number(mobile phone) and email address.
3. Right after the package details, there is an option to update.
4. Next to the previous panel, there is an option to obtain a PDF version of the customer contract.
5. Under the last panel, there is an option to terminate the existing contract. Click Cancel contract to end your existing contract with us. A ticket will be raised, and one of our agents will contact you within 24 hours to tell you of your modifications in accordance with the current agreement.

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