Hi, how can we help?

[Ar1] [Ar2] 

No Light

• Check the cables and power source - wires should be connected securely and show no signs of damage
• Plug directly into a socket that you know works if possible

Blinking White

• Give it five minutes to start up and connect

Blinking Blue

• It will do this when it's looking to connect to your phone/app during set up, make sure your devices are in range and you're following the instructions within the app

Solid Blue

• The eero and your device are connected and you can continue the setup instructions displayed in the app

Blinking Green

• Your device has detected multiple eero devices and doesn't know which one to connect to. Any un-added eeros should be unplugged until you've added and then move onto the next one

Blinking Yellow

• Make sure you're using the USB-C power source provided with the eero you're connecting

Solid White

• Happy days. You're eero is working as it should...but if it isn't working, it may be a signal issue, we recommend you carry out a speed test via your device, it will guide you through a network health check to identify issues and provide simple solutions.

Solid Red

• That's not good, go check out the article specifically on this in Eero Troubleshooting.