Hi, how can we help?

A red light on your eero indicates that your device is offline. Let's work through some steps to resolve this issue before reaching out to [email protected]

Identifying the Device

• Gateway eero: This is the initial eero device you set up, connected to your Optical Network Terminal (ONT).
• Additional eero Devices: These are any other eero units that extend your Wi-Fi signal.

Troubleshooting the Gateway eero

Check the Power:

• Ensure your ONT is plugged in, switched on, and the lights are functioning.

Verify the Ethernet Connection:

• Confirm that your gateway eero and ONT are connected via Ethernet, with the cable securely plugged into both devices.

Power Cycle Your eero and ONT:

• Unplug your eero and ONT from the power source.
• Wait for about 30 seconds.
• Plug them back in and allow approximately 2 minutes for them to fully reboot.

If the red light persists after these steps, please reach out to [email protected] for further assistance.

Troubleshooting Additional eero Devices

Power Cycle the eero:

• Unplug the additional eero from the power source.
• Wait for about 30 seconds.
• Plug it back in and allow approximately 2 minutes for it to reboot.

Remove and Re-add the Device:

• Open the eero app.
• Navigate to the device settings.
• Remove the problematic eero device.
• Follow the in-app instructions to re-add the device to your network.

If the red light remains after these steps, please contact [email protected] for further assistance.